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Update Brief

Pricing transparency

Give teams clearer fee visibility across payment rails.

See how this update improves fee visibility for better pricing decisions.

Merchants optimize what they can see—when rail fees are opaque, they pick the wrong tender defaults, misprice products, or distrust the platform without data.

Rail-level economics
M-Pesa and card costs are visible separately from core platform fees.
Gateway clarity
Third-party gateway charges are called out so finance does not conflate them.
Better decisions
Leadership can tune promotions and tender nudges with real margin context.
Fewer support loops
Account managers answer fee questions with a single source of truth.

See how it works in practice

Pricing transparency workflow 1

Pricing transparency

Review the new fee breakdown with finance and validate against sample months.

Pricing transparency workflow 2

Pricing transparency

Update internal quoting and customer education materials to match the structure.

Pricing transparency workflow 3

Pricing transparency

Train customer-facing teams on how to explain gateway vs platform components.

Pricing transparency workflow 4

Pricing transparency

Track questions and disputes pre/post change to confirm comprehension improved.

  1. 01

    Week 1

    Publish an internal FAQ before external comms go live.

  2. 02

    Week 2

    Pilot with a small merchant cohort and gather comprehension feedback.

  3. 03

    Week 3

    Adjust labels if users consistently misread one fee bucket.

  4. 04

    Week 4

    Announce broadly with worked examples using realistic basket sizes.