Retaela Pricing
Plans and onboarding that match how you scale
Start self-serve in minutes, or let our team assist with API onboarding and launch setup.
Integrated solutions
Same connections you configure in onboarding—payments, tax, and accounting—supported by trusted integrations your customers already rely on.
Self-setup (included)
You can configure and launch on your own during signup and onboarding.
- +Plug in M-Pesa, KopoKopo, and DigiTax APIs
- +Add products, prices, and opening stock
- +Set up your subdomain and storefront
- +Start selling in-store, online, mobile, and field
Retaela-assisted onboarding
If you prefer hands-on help, our team can assist your setup and go-live.
- +Safaricom Daraja app setup and M-Pesa credential configuration
- +KopoKopo API onboarding support
- +DigiTax/eTIMS setup and validation guidance
- +Catalog setup and launch-readiness review
Software plans
Choose your monthly plan first, then select one payment fee model below. Optional launch services are listed separately so your monthly software cost is always clear.
Starter
Perfect for new businesses
KES 2,800 / monthly
- +MPesa STK Push for payments
- +Daily sales reports
- +Inventory management and stock ledger
- +Customer management and ledgers
- +eTIMS compliant sales receipts
- +Email support
Premium
Ideal for growing retailers
KES 4,200 / monthly
- +Everything in Starter
- +Advanced analytics and insights
- +Inventory movement reconciliation
- +Cloud accounting sync
- +Multi-location support
- +Priority support and API access
Enterprise
Built for established businesses
KES 5,600 / monthly
- +Everything in Premium
- +Custom integrations (ERP/CRM)
- +Dedicated account manager
- +24/7 premium support
- +Advanced security and compliance
- +Customizable eTIMS invoices
Payment fee model (pick one)
These percentages apply to transaction volume and are separate from your monthly software plan.
Use your own M-Pesa / Pesapal credentials
0.5%
Platform fee when you connect your own Daraja and/or Pesapal merchant accounts on Retaela.
Use Burdanplace-hosted collections
3%
Platform fee when M-Pesa or card collections run through Burdanplace-hosted credentials.
Optional launch services
One-time or session/day services, same across all plans.
Retaela-assisted onboarding
KES 50,000 one-time
Hands-on setup including Safaricom Daraja app registration and configuration, M-Pesa credentials, KopoKopo onboarding, and DigiTax/eTIMS go-live checks.
Catalog import support
KES 3,500 one-time
Bulk product upload and opening stock alignment for faster launch.
Staff onboarding session
KES 2,500 / session
Remote team training on checkout, inventory, and daily reports.
On-site launch support
KES 8,000 / day
In-person go-live support and workflow setup for your team.
No hidden charges: total monthly cost = plan fee + (transaction volume × chosen payment fee model) + any optional launch services. Card payments also incur Pesapal and card-network charges billed by the gateway. Other third-party charges and applicable taxes may apply.